Technical Business Analyst

State: QLD

Business Unit: Corporate

Store or Department: Information Technology

Job Type: Permanent Full Time

At City Beach, our people are at the core of what we do, both our customers and our team. All are welcome under the City Beach roof, where value is placed on individual style, teamwork, authenticity, adaptability, and a desire to exceed expectations.

We stock some of the world's biggest brands across surf, skate, streetwear, and fashion. Our stores are a hub that connect our customers to events, influencers, and trends, allowing them to live life on their terms.

Position

The Technical Business Analyst plays a key role in shaping our retail technology by delivering and enhancing our core business systems, including Point of Sale (POS), Product Information Management (PIM), Master Data Management (MDM), and the Microsoft 365 Business Central ERP. The role is responsible for discovering opportunities for change, streamlining processes, and supporting seamless system integrations that improve the City Beach experience from retail stores through to head office.

Key Responsibilities

Partner with stakeholders across Retail, Supply Chain, Finance, and eCommerce to understand business needs and translate them into technical requirements.
Analyse and document current processes, workflows, and data flows to support effective solution design and delivery.
Collaborate with wider teams to ensure system configurations, integrations, and enhancements align with business goals.
Support testing activities including UAT planning, execution, and resolution of issues to support project delivery.
Assist with deployment readiness, cutover planning, and post go-live support for system initiatives.
Work closely with developers and architects to maintain data accuracy, consistency, and integration across platforms.
Support data migration and validation activities to ensure integrity across connected systems.
Maintain clear and accurate documentation including user stories, process maps, and technical specifications.
Contribute to change management and governance processes to ensure quality, traceability, and alignment with business priorities.
Identify risks and improvement opportunities, helping to drive efficiency and continuous improvement.

Skills & Experience

3–5 years’ experience as a Business Analyst, ideally within retail or a fast-paced consumer environment.
Solid understanding of retail systems and processes including POS, product lifecycle, pricing, inventory, and fulfilment.
Experience delivering tech solutions such as POS, PIM/MDM, or ERP platforms (preferably Microsoft Dynamics 365 Business Central).
Strong knowledge of integrations including APIs, EDI, and master data flows.
Confident in gathering and documenting requirements through user stories and process mapping.
Experience in testing, UAT support, and cross-functional delivery.
Clear communicator who builds strong relationships with both technical and business teams.
Familiarity with tools such as Confluence, JIRA, Figma, or Visio is a plus.

City Beach appreciates the value of a diverse workforce, and we are passionate about actively seeking to accommodate the unique needs of all people. We are committed to building an environment that respects, celebrates, and empowers individual differences. Above all, City Beach aims to ensure everyone is treated with dignity and respect.