Customer Service Agent

State: QLD

Business Unit: Corporate

Store or Department: Customer Service

Job Type: Casual

The role

We have an exciting opportunity for a Customer Service Agent to join our committed team at our Murarrie Distribution Centre! Reporting to the Customer Service Manager, you will be the first point of contact for all City Beach customers, ensuring our customers have an exceptional experience no matter what their query!

What you'll be doing

Communicating with customers via phone, email and chat services.
Directing all incoming calls to the relevant department, when applicable.
Processing and managing online customer orders.
Ensuring all customer related issues are escalated to the Customer Service Manager in a timely manner.
Receiving and processing gift cards orders.

What we're looking for

Demonstrated experience in a customer service environment.
High level of accuracy and attention to detail.
Well-developed communication skills.
Ability to work both under direction and autonomously.
Competent in MS Word and Excel.
Availability to work between 20 - 38 hours a week during the weekdays, typically morning shifts from 6am.

The benefits

Enjoy a 30% team member discount for you, your friends and family to access.
We have partnered with industry leaders to bring our team members discounts on products and memberships to keep you healthy on all fronts, including:
- Access to a free Employee Assistance Program.
- 15% discount on Goodlife Health Clubs and Fitness First Gyms memberships.
- Discounts on Studio Pilates Class Passes and City Cave Float & Wellness Centre.
- Complimentary consultations with Westpac.
- 7% discount on Medibank private health insurance.
- Up to 15% off at Strike Bowling & Holey Moley.
Special events (Red Bull DJ van & shared BBQ’s)
Free parking onsite, full kitchen facilities and food vending machines.
Endless succession pathways to different roles within Stores, Head Office or Distribution Centre.