Retail Supervisor - Pacific Fair

State: QLD

Business Unit: Retail

Store or Department: Pacific Fair

Job Type: Permanent Full Time

At City Beach, our people are at the core of what we do, both our customers and our team. All are welcome under the City Beach roof, where value is placed on individual style, teamwork, authenticity, adaptability, and a desire to exceed expectations.

We stock some of the world's biggest brands across surf, skate, streetwear, and fashion. Our stores are a hub that connect our customers to events, influencers, and trends, allowing them to live life on their terms.

The role

As a Retail Supervisor, you will be responsible for supporting the store leadership team in overseeing the daily operations of our retail stores and supervising our store teams. In this role, you will lead from the front, providing an exceptional and memorable experience for our customers through your outstanding product knowledge, customer service and ability to offer solutions. You will also work with the Store and Assistant Store Manager to deliver on business objectives and key success indicators.

What you'll be doing

Providing a superior customer experience for each person who walks through our store.
Managing the movement of stock to reduce shrinkage and optimise sales.
Filing and tidying the shopfloor and getting the store set up for promotions and sales.
Work closely with the store leadership team to deliver on performance objectives with respect to the retail KSIs (Sales, People, Audit & Compliance, Visual Merchandising, Wages).
Demonstrate strong product knowledge and be able to research and describe product features and benefits.
Recommend, select, and help locate product based on customer needs or desires.
Run shifts as required including opening and closing the store premises, cash handling and maintaining store security.
Provide effective leadership on days where you are required to run a shift.
Support the store leadership team by assisting with assigned tasks.

What we're looking for

Experience in a retail customer service role.
Supervisory experience within retail or hospitality is highly desirable.
A strong focus on delivering outstanding customer service.
Be able to work in a fast-paced environment and multi-task to provide service for multiple customers.
An energetic and enthusiastic approach to store operations and a personable approach with customers.

The benefits

40% team member discount for you, your friends and family.
We have partnered with industry leaders to bring you discounts on products and memberships, including:
- Access to a free Employee Assistance Program.
- 15% discount on Goodlife and Fitness First Gyms memberships.
- Discounts on Studio Pilates and City Cave.
- Complimentary consultations with Westpac.
- 7% discount on Medibank private health insurance.
- Up to 15% off at Strike Bowling & Holey Moley.
In-store competitions and sales incentives.
Gift cards for major milestones and yearly anniversary certificates.
A monthly day off (4-day week once a month).
Bonuses based on sales & customer service levels.
Endless succession pathways to different roles within Stores, Head Office, or Distribution Centre.

City Beach appreciates the value of a diverse workforce, and we are passionate about actively seeking to accommodate the unique needs of all people. We are committed to building an environment that respects, celebrates, and empowers individual differences. Above all, City Beach aims to ensure everyone is treated with dignity and respect.